Refund policy

Every Gods Own Case is printed to order for the iPhone model you choose.

Damaged, defective or incorrect cases

If your case arrives damaged, has a manufacturing or printing defect, or differs from the design or model you ordered, contact us with your order number and evidence of the issue. Please report visible delivery issues within seven days of delivery.

Unboxing video and supporting evidence

A continuous unboxing video is required for our standard arrival-damage and wrong-item claim process. Start with the sealed parcel and a readable shipping label, then record the opening and the received case without cuts or pauses.

Send the video with clear photos of the case, the issue and relevant packaging. For a defect, include photos or a short video clearly demonstrating the problem. For an incorrect design or model, we will compare the received case with your order details.

If an unboxing video is unavailable or a defect becomes apparent later, contact us with the available evidence for assessment. The seven-day reporting request does not limit your statutory rights.

Replacements, returns and refunds

After reviewing the evidence, we will arrange a free replacement or an appropriate refund for an accepted damage, defect or wrong-item claim. We cover replacement delivery and any return shipping required for an accepted claim. Please contact us before returning an item; we will explain whether a return is needed and provide instructions.

We will confirm the replacement dispatch estimate or refund processing details when your claim is accepted. Approved refunds are made to the original payment method; the time for funds to appear depends on your bank or payment provider.

We do not accept change-of-mind returns for correctly supplied, printed-to-order cases. Damage caused by subsequent drops, misuse or normal wear is not covered by our arrival-damage process. This does not affect applicable statutory rights.

Wrong model selected

Please check your iPhone model before ordering. We can't replace, exchange or refund a correctly supplied case ordered for the wrong model. If we send a different model from the one you ordered, or the case does not fit the model correctly ordered, contact us for assessment under the process above.

Cancellations

Because each case is printed after you order, orders can't be cancelled once placed. This does not limit your statutory rights.

Contact

Email godsowncase@gmail.com or message us on WhatsApp. Include your order number so we can locate your purchase.